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Billing and credit usage

Q: How does billing and credit usage work? Usage and billing operate through a tiered system:
  • Each tier has a monthly usage limit, regardless of available credits.
  • Once you reach your tier’s limit, service will be suspended even if you have remaining credits.
  • Usage limits reset at the beginning of each month.
  • Pre-purchased credits do not prevent additional charges once the limit is exceeded.

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Account suspension

Q: Why might my account be suspended even with remaining credits? Your account may be suspended due to several factors:
  1. Monthly usage limits:
    • Each tier includes a monthly usage limit, independent of any credits.
    • Once you reach this limit, your service will be suspended, even if you have credits remaining.
    • Usage limits automatically reset at the beginning of each month.
  2. Billing structure:
    • Pre-purchased credits do not prevent additional charges.
    • You can exceed your pre-purchased credits and will be billed for any usage beyond that limit.
    • Example: If you have $20 in pre-purchased credits but incur $83 in usage, you will be billed for the $63 difference.

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Missing credits

Q: I bought credits but don’t see them reflected in my account. Did they disappear? Fireworks operates with a postpaid billing system where:
  • Prepaid credits are instantly applied to any outstanding balance.
  • Example: If you had a $750 outstanding bill and added $500 in credits, your bill would reduce to $250, with $0 remaining credits available for new usage.
To check your credit balance:
  1. Visit your billing dashboard.
  2. Review the “Credits” section.
  3. Check your current outstanding balance.
Note: Credits are always applied to any existing balance before being available for new usage.

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Additional resources