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Billing and credit usage

Q: How does billing and credit usage work? Fireworks operates on a pre-paid credits billing system. You purchase credits to use the platform:
  • Add a valid payment method and billing address, then purchase credits before usage.
  • Usage across serverless, on-demand deployments, and training deducts from your credit balance.
  • If your credits reach zero and Auto Reload is disabled, usage pauses until you add credits.
  • You can configure Auto Reload to purchase credits when your balance is low.
  • Separately, you can set a monthly spend limit for your usage. Adding credits does not raise this limit.
Contracted customers may have the option to move to post-paid billing. Contact our sales team to discuss your options.

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Account suspension

Q: Why might my account be suspended even with remaining credits? Your account may be suspended due to several factors:
  1. Monthly spend limit reached:
    • Your monthly spend limit can pause usage even with remaining credits.
    • Increase the spend limit in Billing to resume usage.
  2. Payment or account verification issues:
    • Accounts can be paused if payment verification fails or if additional account review is required.

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Missing credits

Q: I bought credits but don’t see them reflected in my account. Did they disappear? Usage consumes available credits directly. To check your credit balance:
  1. Visit your billing dashboard.
  2. Review the “Credits” section.
  3. Confirm your credit balance and Auto Reload settings.

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Additional resources