I bought credits but don’t see them reflected in my account. Did they disappear?

Fireworks operates with a postpaid billing system where:

• Prepaid credits are instantly applied to any outstanding balance.
• Example: If you had a $750 outstanding bill and added $500 in credits, your bill would reduce to $250, with $0 remaining credits available for new usage.

To check your credit balance:

1. Visit your billing dashboard.
2. Review the “Credits” section.
3. Check your current outstanding balance.

Note: Credits are always applied to any existing balance before being available for new usage.