If you’re unable to access your fine-tuned model, try these troubleshooting steps:

First steps:

  • Attempt to access the model through both the playground and the API.
  • Check if the error occurs for all users on the account.
  • Ensure your API key is valid.

Common causes:

  • User email previously associated with a deleted account
  • API key permissions issues
  • Access conflicts due to multiple accounts

Debug process:

  1. Verify the API key’s validity using: 
    curl -v -H "Authorization: Bearer $FIREWORKS_API_KEY" https://api.fireworks.ai/verifyApiKey
  2. Check if the issue persists across different API keys.
  3. Identify which specific users/emails are affected.

Getting help:

  • Contact support with:
    • Your account ID
    • API key verification results
    • A list of affected users/emails
    • Results from both playground and API tests

Note: If you have multiple accounts, ensure that access permissions are checked across all of them.