Skip to main content
Your account may be suspended due to several factors:
  1. Monthly spend limit reached:
    • Your monthly spend limit can pause usage even if you still have a credit balance.
    • Increase your spend limit in Billing to resume usage. Adding credits alone does not raise the limit.
  2. Payment or risk checks:
    • Accounts may be temporarily paused if payment verification fails.
    • In some cases, manual review can temporarily limit usage.
  3. Post-paid contract terms:
    • Contracted customers on post-paid billing may have different suspension rules under their agreement.
    • Enterprise monthly spend alerts are informational and do not pause service.
If you’re experiencing account suspension issues or need assistance with your spend limit or billing settings, please contact inquiries@fireworks.ai.