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Your account may be suspended due to several factors:
  1. Budget cap reached:
    • Your monthly budget cap can pause usage even if you still have credit balance.
    • Increase your budget cap in Billing to resume usage.
  2. Payment or risk checks:
    • Accounts may be temporarily paused if payment verification fails.
    • In some cases, manual review can temporarily limit usage.
  3. Billing model mismatch:
    • Accounts created before June 1 may still be on grandfathered postpaid terms.
    • Enterprise accounts may use custom postpaid billing if requested.
If you’re experiencing account suspension issues or need assistance with your budget and billing limits, please contact inquiries@fireworks.ai.