Support services
Support structure & access
Information about Fireworks.ai support options, access methods, and communication channels.
Support options
Q: What support options exist?
- Enterprise accounts receive dedicated support.
- Developer-tier customers can interact directly with the Fireworks team and community through our Discord channel.
Support process
Q: How does Support work?
Fireworks provides support for its services with target response times based on the priority level of the issue. Customers can indicate priority when creating support issues through the Fireworks support system.
Additional resources
- Discord Community: discord.gg/fireworks-ai
- Email Support: inquiries@fireworks.ai
- Documentation: Fireworks.ai docs
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