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General support

Q: I have another question or issue.

We have an active Discord community where you can:

  • Post questions
  • Request features
  • Report bugs
  • Interact directly with the Fireworks team and community

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Feature requests

Q: How can I request a new model to be added to the platform?

Head over to our Discord server and let us know which models you would like to see deployed. We actively take feature requests for new, popular models.

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Product feedback

Q: I have specific performance questions or want to know about further performance improvement options.

If you need more tailored performance advice or want to discuss advanced optimization options, here are two ways to get support:

  1. General support: Reach out via our support channels or check out the performance optimization practices for tips on maximizing efficiency with on-demand deployments.

  2. Direct consultation: For in-depth questions, feel free to schedule a consultation directly with our Product Manager, Ray Thai, using this link to his calendar. Ray can assist with advanced optimization strategies and hardware recommendations based on your specific workload and deployment needs.

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Deployment regions

Q: Do you host your deployments in the EU or Asia?

We are currently deployed in multiple U.S.-based locations. However, we’re open to hearing more about your specific requirements. You can:

If you’re an Enterprise customer, please contact your dedicated customer support representative to ensure a timely response.

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Additional resources

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Support structure & access