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General support

Q: I have another question or issue. We have an active Discord community where you can:
  • Post questions
  • Request features
  • Report bugs
  • Interact directly with the Fireworks team and community

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Feature requests

Q: How can I request a new model to be added to the platform? Head over to our Discord server and let us know which models you would like to see deployed. We actively take feature requests for new, popular models.

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Product feedback

Q: I have specific performance questions or want to know about further performance improvement options. If you need more tailored performance advice or want to discuss advanced optimization options, reach out via our support channels or check out the performance optimization practices for tips on maximizing efficiency with on-demand deployments. Our team can assist with advanced optimization strategies and hardware recommendations based on your specific workload and deployment needs.

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Deployment regions

Q: Do you host your deployments in the EU or Asia? Yes. Fireworks runs deployments across the US, Canada, Europe, and Asia-Pacific. You can use multi-region placement (GLOBAL, US, CANADA, EUROPE, APAC) or pin to specific single regions. See the Regions guide for the current list of available locations and hardware. For region-specific quota or access requirements, you can: If you’re an Enterprise customer, please contact your dedicated customer support representative to ensure a timely response.

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Additional resources