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Multiple account access

Q: What should I do if I can’t access my company account after being invited when I already have a personal account?

This issue can occur when you have multiple accounts associated with the same email address (e.g., a personal account created with Google login and a company account you’ve been invited to).

To resolve this:

  1. Email inquiries@fireworks.ai from the email address associated with both accounts
  2. Include in your email:
    • The account ID you created personally (e.g., username-44ace8)
    • The company account ID you need access to (e.g., company-a57b2a)
    • Mention that you’re having trouble accessing your company account

Note: This is a known scenario that support can resolve once they verify your email ownership.

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Account closure

Q: How do I close my Fireworks.ai account?

To close your account:

  1. Email inquiries@fireworks.ai
  2. Include in your request:
    • Your account ID
    • A clear request for account deletion

Before closing your account, please ensure:

  • All outstanding invoices are paid
  • Any active deployments are terminated
  • Important data is backed up if needed

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Signing in from different Fireworks accounts

Q: I have multiple Fireworks accounts. When I try to login with Google on Fireworks’ web UI, I’m getting signed into the wrong account. How do I fix this?

If you log in with Google, account management is controlled by Google. You can log in through an incognito mode or create separate Chrome/browser profiles to log in with different Google accounts. You could also follow the steps in this guide to disassociate Fireworks.ai with a particular Google account sign-in. If you have more complex issues please contact us on Discord.

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Additional information

If you experience any issues during these processes, you can:

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