> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Service levels

> Understanding SLAs and service guarantees for Fireworks.ai serverless deployments.

## Latency guarantees

**Q: Is latency guaranteed for serverless models?**

Currently there are **no latency or availability guarantees** for serverless models, however they are coming soon and we recommend contacting [sales](https://fireworks.ai/company/contact-us) to discuss any specific needs or requirements you have.

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## Service level agreements

**Q: Are there any SLAs for serverless models?**

Our **multi-tenant serverless offering** does not currently come with **Service Level Agreements (SLAs)**. However they are coming and we'd love to understand what your use case is in order to ensure you have the best experience possible on the Fireworks platform. Reach out to us via sales or our Discord community.

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## Quota information

**Q: Are there any quotas for serverless?**

For **serverless deployments**, request-rate limits and TPM limits work together. Standard serverless, Priority tier, and Fast all follow the same public serverless rate-limit policy, and your effective limits depend on payment method, traffic patterns, and spend tier. See [Serverless rate limits](/serverless/rate-limits) for the full TPM policy.

**For higher quotas**:

* Review [Serverless rate limits](/serverless/rate-limits)
* Consider switching to **on-demand deployments**
* **Contact sales** for higher starting limits, higher TPM upper bounds, or higher request-rate needs
* Evaluate **dedicated infrastructure options** for greater flexibility

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## Additional resources

* **Discord Community**: [discord.gg/fireworks-ai](https://discord.gg/fireworks-ai)
* **Email Support**: [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai)
* **Documentation**: [Fireworks.ai docs](https://fireworks.ai/docs)