> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credit system

> Understanding how Fireworks.ai billing, credits, and account suspension work.

## Billing and credit usage

**Q: How does billing and credit usage work?**

Fireworks operates on a **pre-paid credits** billing system. You purchase credits to use the platform:

* Add a valid payment method and billing address, then purchase credits before usage.
* Usage across serverless, on-demand deployments, and fine-tuning deducts from your credit balance.
* If your credits reach zero and auto top-up is disabled, usage pauses until you add credits.
* You can configure auto top-up and a monthly budget cap in the billing dashboard.

Contracted customers may have the option to move to post-paid billing. [Contact our sales team](https://fireworks.ai/company/contact-us) to discuss your options.

***

## Account suspension

**Q: Why might my account be suspended even with remaining credits?**

Your account may be suspended due to several factors:

1. **Budget cap reached**:
   * Your monthly budget cap can pause usage even with remaining credits.
   * Increase the budget cap in Billing to resume usage.

2. **Payment or account verification issues**:
   * Accounts can be paused if payment verification fails or if additional account review is required.

***

## Missing credits

**Q: I bought credits but don’t see them reflected in my account. Did they disappear?**

Usage consumes available credits directly.

To check your credit balance:

1. Visit your **billing dashboard**.
2. Review the **"Credits"** section.
3. Confirm your **credit balance** and **auto top-up settings**.

***

## Additional resources

* **Discord Community**: [discord.gg/fireworks-ai](https://discord.gg/fireworks-ai)
* **Email Support**: [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai)
* **Documentation**: [Fireworks.ai docs](https://fireworks.ai/docs)