> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account setup & management

> Solutions for common account access issues and management procedures for Fireworks.ai accounts

## Multiple account access

**Q: What should I do if I can't access my company account after being invited when I already have a personal account?**

This issue can occur when you have multiple accounts associated with the same email address (e.g., a personal account created with Google login and a company account you've been invited to).

To resolve this:

1. Email [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai) from the email address associated with both accounts
2. Include in your email:
   * The account ID you created personally (e.g., username-44ace8)
   * The company account ID you need access to (e.g., company-a57b2a)
   * Mention that you're having trouble accessing your company account

Note: This is a known scenario that support can resolve once they verify your email ownership.

***

## Account closure

**Q: How do I close my Fireworks.ai account?**

To close your account:

1. Email [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai)
2. Include in your request:
   * Your account ID
   * A clear request for account deletion

Before closing your account, please ensure:

* All outstanding invoices are paid (for postpaid accounts), and any payment issues on prepaid accounts are resolved
* Any active deployments are terminated
* Important data is backed up if needed

***

## Signing in from different Fireworks accounts

**Q: I have multiple Fireworks accounts. When I try to login with Google on Fireworks' web UI, I'm getting signed into the wrong account. How do I fix this?**

If you log in with Google, account management is controlled by Google. You can log in through an incognito mode or create separate Chrome/browser profiles to log in with different Google accounts. You could also follow the steps in this [guide](https://support.google.com/accounts/answer/13533235?hl=en#zippy=%2Csign-in-with-google) to disassociate Fireworks.ai with a particular Google account sign-in. If you have more complex issues please contact us on Discord.

***

## Additional information

If you experience any issues during these processes, you can:

* Contact support through Discord at [discord.gg/fireworks-ai](https://discord.gg/fireworks-ai)
* Reach out to your account representative (Enterprise customers)
* Email [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai)