> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Why might my account be suspended even with remaining credits?

Your account may be suspended due to several factors:

1. **Budget cap reached**:
   * Your monthly budget cap can pause usage even if you still have credit balance.
   * Increase your budget cap in Billing to resume usage.

2. **Payment or risk checks**:
   * Accounts may be temporarily paused if payment verification fails.
   * In some cases, manual review can temporarily limit usage.

3. **Billing model mismatch**:
   * Accounts created before **June 1** may still be on grandfathered postpaid terms.
   * Enterprise accounts may use custom postpaid billing if requested.

<Note>
  If you're experiencing account suspension issues or need assistance with your budget and billing limits, please contact [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai).
</Note>